Once the process starts, make sure the outline of your face remains aligned with the on-screen oval marker.
After your face is detected, tap on the record button & read the on-screen authentication code out loud. Example: If the code is 7065, please read it out as "Seven-Zero-Six-Five."

If the issue still persists after you have tried these steps, please feel free to call Fi Money customer on our in app chat or write to us at help@fi.care.

Need to Know: Why is video verification required?

It's our way of checking if anyone is impersonating you — to open an account.

Fi partners with the best to secure your money

ISO 27001:2013

Our partner bank hosts your Savings Account and follows all security standards per applicable regulations.

Your money is always safe with our banking partner - Federal Bank, is covered under the Deposit Insurance and Credit Guarantee Corporation Scheme. This insures your money up to ₹5 lakh.

Fi itself is not a bank and doesn’t hold or claim to have a banking license.

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Fi is a money management platform that re-imagines the banking experience in India. The Federal Bank Account offered through our App, is a digital bank account that gives you the fastest way to open a bank account online.

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