Frequently Asked Questions

Our video verification works best if you are in a well-lit place.

Also, please align your face within the on-screen oval marker.

Once your face gets detected: 

• Click on the record button and read the on-screen authentication code out loud. Example: If the code is 7065, please read it out as "Seven-Zero-Six-Five".

Best practices:

• Place yourself in front of a plain background before the recording.
• Try to ensure that there are no other people or pictures in the recording.  
• Stay within arm's length of the camera — i.e. not too far or too close! 
• Record the video without headphones/earphones. Sometimes, we can't hear the audio very clearly from such mic-in devices. 
• If there's any background noise, try moving to a quieter place. Even switching off a fan (for a few minutes) can reduce ambient sound significantly!

Number of reattempts:

• If, for some reason, your video verification fails even after doing all this, don't worry: You can retry 3 times! 
• And in case all your retries are exhausted, please wait for 72 hours, and our team will manually verify it.

Need To Know: Such checks are our way of examining if anyone is impersonating you to open a Savings Account.