We'll do our utmost to address every concern regarding loans:
Note: No issue can jump directly from Level 1 to Level 3!
LENDING
Federal Bank
Fi Money (LSP) GRO details
Telephone - You can reach Fi Money customer care at 080-47485490.
App - Message us through the in-app chat feature if you're a Fi Money user.
Email - Reach us at: help@fi.care and mention the ticket number in the subject line.
If unsatisfied, you may reach out to the nodal grievance redressal officer, Mr Srinivas R, at grievanceofficer@fi.care
Bank GRO details
GRO Name – Mr. Koduru Nagarjuna
GRO Email – dlcare@federalbank.co.in
GRO Phone No – 0484 6147400
If you are still not satisfied with the resolution of your complaint you can approach the Banking Ombudsman. Please take note that the first point for redressal of complaints is the Bank itself. The complainants may approach Reserve Bank Integrated Ombudsman through the link below.
https://cms.rbi.org.in/
OR
Write to CRPC in the below address: Reserve Bank of India, 4th floor,
Sector 17, Chandigarh, 160017 RBI Contact Centre – 14448
Liquiloans
Level 1:
Telephone - You can reach Fi Money customer care at 080-47485490.
App - Message us through the in-app chat feature if you're a Fi Money user.
Email - Reach us at: help@fi.care and mention the ticket number in the subject line.
If unsatisfied, you may reach out to the nodal grievance redressal officer, Mr Srinivas R, at grievanceofficer@fi.care
Level 2:
Grievance Redressal Officer's Name: Mr V. Balamurugan
Address: 2nd Floor, Office No. 203 and 204, Mittal Commercia, Saki Naka, Off Andheri Kurla Road, Andheri (East), Mumbai – 400059
Email: grievances@liquiloans.com
Phone: 02247779519
Level 3:
If you are still not satisfied with the resolution of your complaint/ not received a satisfactory response within 30 working days of raising the dispute at Level1, you can approach the Banking Ombudsman. The complainants may approach the Reserve Bank Integrated Ombudsman through the link below.
https://cms.rbi.org.in/
IDFC First Bank
Level 1:
Telephone - You can reach Fi Money customer care at 080-47485490.
App - Message us through the in-app chat feature if you're a Fi Money user.
Email - Reach us at: help@fi.care and mention the ticket number in the subject line.
If unsatisfied, you may reach out to the nodal grievance redressal officer, Mr Srinivas R, at grievanceofficer@fi.care
Level 2:
Principal Nodal Officer's Name: Mr Vipul Raj
Address: PNO, IDFC FIRST Bank Ltd. Building No.2, Raheja Mindspace, MIDC Industrial Area, Shiravane, Juinagar, Nerul, Navi Mumbai 400706, Maharashtra, India
Email: PNO@idfcfirstbank.com
Phone: 1800 209 9771
Level 3:
If you are still not satisfied with the resolution of your complaint/ not received a satisfactory response within 30 working days of raising the dispute at Level1, you can approach the Banking Ombudsman. The complainants may approach the Reserve Bank Integrated Ombudsman through the link below.
https://cms.rbi.org.in/
Aditya Birla Finance Limited
Level 1:
Telephone - You can reach Fi Money customer care at 080-47485490.
App - Message us through the in-app chat feature if you're a Fi Money user.
Email - Reach us at: help@fi.care and mention the ticket number in the subject line.
If unsatisfied, you may reach out to the nodal grievance redressal officer, Mr Srinivas R, at grievanceofficer@fi.care
Level 2:
Grievance Redressal Officer Name: Ms. Shruti Sarraf
Address: Aditya Birla Finance Limited,10th Floor, R-Tech Park, Nirlon Complex, Goregaon, Mumbai – 400063
Email: grievance.finance@adityabirlacapital.com
Phone: 080 – 45860196
Level 3:
If you are still not satisfied with the resolution of your complaint/ not received a satisfactory response within 30 working days of raising the dispute at Level1, you can approach the Banking Ombudsman. The complainants may approach the Reserve Bank Integrated Ombudsman through the link below.
https://cms.rbi.org.in/
Stock Guardians (Fi Loans)
Level 1:
Telephone - You can reach Fi Money customer care at 080-47485490.
App - Message us through the in-app chat feature if you're a Fi Money user.
Email - Reach us at: help@fi.care and mention the ticket number in the subject line.
If unsatisfied, you may reach out to the nodal grievance redressal officer, Mr Srinivas R, at grievanceofficer@fi.care
Level 2:
Grievance Redressal Officer Name: Mr Vinod G
Address: 102/C, Mittal Tower, 210, Nariman Point, Mumbai, Maharashtra, India - 400021
Email: nodal.gro@stockguardians.com
Level 3:
If you are still not satisfied with the resolution of your complaint/ not received a satisfactory response within 30 working days of raising the dispute at Level1, you can approach the Banking Ombudsman. The complainants may approach the Reserve Bank Integrated Ombudsman through the link below.
https://cms.rbi.org.in/
Moneyview
Level 1:
Telephone - You can reach Moneyview customer care at 080-69390476.
Email - Reach Moneyview at: care@moneyview.in
Level 2:
Grievance Redressal Officer Name: Mr. Venkatraman Narayan
Address: Moneyview, 2nd Floor, The Address , Kadubeesanahalli, Bangalore 560087
Email: grievance@moneyview.in
Phone: 080 6939 0476
Level 3:
If you are still not satisfied with the resolution of your complaint/ not received a satisfactory response within 30 working days of raising the dispute at Level1, you can approach the Banking Ombudsman. The complainants may approach the Reserve Bank Integrated Ombudsman through the link below.
https://cms.rbi.org.in/
Bajaj Finserv
Level 1:
Telephone - You can reach Fi Money customer care at 080-47485490.
App - Message us through the in-app chat feature if you're a Fi Money user.
Email - Reach us at: help@fi.care and mention the ticket number in the subject line.
If unsatisfied, you may reach out to the nodal grievance redressal officer, Mr Srinivas R, at grievanceofficer@fi.care
Level 2:
Principal Nodal Officer's Name: Mr Ganesh Iyer
Email: grievanceredressalteam@bajajfinserv.in
Phone: 022 41803901
Level 3:
If you are still not satisfied with the resolution of your complaint/ not received a satisfactory response within 30 working days of raising the dispute at Level1, you can approach the Banking Ombudsman. The complainants may approach the Reserve Bank Integrated Ombudsman through the link below.
https://cms.rbi.org.in/
